ECCNSW recommends Jeeves.Plus for multilingual accessibility and inclusion
Jeeves.Plus and ECCNSW aim to transform the way in which we reach out to CaLD communities, and there couldn’t be a more pertinent time...
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Jan 12, 20213 min read
How Call Centres can use SMS Messaging to get a handle on call volumes and costs
SMS is favoured by Gen Z and Millennial customers, but since COVID, we've seen a 40% increase in customers using SMS to contact businesses.
Aug 17, 20202 min read
Translation should be for clarity, not “nonsensical” social media posts
COVID has presented local and federal governments with a problem they’ve had for years: how to communicate with the near 900,000 people...
Aug 6, 20203 min read
Remote communication is crucial during COVID
Remote communication is essential during COVID-19 - but phone lines are clogged. What’s the answer? COVID-19 has forced businesses and...
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