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Aug 9, 20214 min read
ECCNSW recommends Jeeves.Plus for multilingual accessibility and inclusion
Jeeves.Plus and ECCNSW aim to transform the way in which we reach out to CaLD communities, and there couldn’t be a more pertinent time...
Jul 6, 20214 min read
New Data Suggests Messaging is Popular - but Business is still English-dominated
Does your business offer messaging channels - or are your customers stuck on phone queues? We've surveyed businesses and found the facts!
Feb 24, 20211 min read
CALD, COVID and Jeeves.Plus
Australia's population includes a huge proportion of people who don't speak English, and Google Translate just won't cut it!
Jan 12, 20213 min read
How Call Centres can use SMS Messaging to get a handle on call volumes and costs
SMS is favoured by Gen Z and Millennial customers, but since COVID, we've seen a 40% increase in customers using SMS to contact businesses.
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